What if I get into a lesson I can't tutor?
If you feel that a live lesson isn't beneficial to the student within the first few minutes of the lesson, we recommend voiding the lesson. Voiding ensures that the student is not charged and you are not paid for the lesson. The “Void” button can be found next to the “Pause” and “Exit” buttons. Do your best to void the lesson before the student leaves the room. If that’s not possible and the student leaves before you have the chance to void the lesson, immediately visit our support center and click “Submit a request” in the top right corner.