Chegg Tutors

Support Center

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How does tutoring work?

Chegg Tutors is an online platform where students can submit requests for help and they can connect with tutors via audio and video through an interactive live lesson space or through written requests. 

Below, we will go through each piece of the tutoring experience including connecting with students, lesson spaces, reviews, appropriate conduct, and payment.

Connecting with Students

Students and tutors are provided a chat feature to help coordinate lessons. For students and tutors, the chat feature is located in the bottom right corner of the screen. Again, this feature is for arranging lesson times and possibly answering any clarifying questions from a previous lesson. The chat feature is NOT meant for actual tutoring. When tutoring students, all lessons need to be completed through the live and written lesson (more info below) space so we can calculate and pay you accordingly. We do not monitor lesson time through the chat feature. Unfortunately, any lessons you hold within the chat space will not be paid for. 

Some other features of the chat space include the ability to add attachments, schedule live lessons, and request written lessons. 

The opportunities section of your Tutor Dashboard displays students who are requesting a lesson within one of your areas of expertise. These may be live or written lessons. Unfortunately, you will not have the opportunity to screen the student’s question before entering the lesson space. Sometimes this means tutors cannot help the student even though they accepted the lesson, and therefore receive a negative review. To learn more about what to do in that situation, visit our page about Negative Review Disputes. 

There are two types of lessons you can do with a student. Live, and written. 
Live lessons: Here, you are directly interacting with your student via your choice of text chat, audio chat, or live video. Within that live lesson space, you have a few different options to best serve your student. There is a white board for drawing, a text editor for reviewing essays, and a code editor for reviewing programs. 

Written Lessons:
Here, the student and tutor agree to the length of the lesson and the deadline for when the lesson is due. In the written lesson request (must be made by the student) they will post their question or attach their work, and the tutor works on it for the agreed upon amount of time, and returns it, by the agreed upon deadline. Imagine it this way, you and the student are in your living room, they hand you an essay and ask you to proofread it for 60 minutes and return it to them any time before midnight. Then you take the essay into the kitchen, cook dinner, hang out, proofread the paper for 60 minutes, then return to the living room and hand the essay back to the student with your suggestions. 

At the end of each lesson, the student will have the opportunity to give you a review. If they found it useful, they will mark it with a thumbs up. If not, they will mark it with a thumbs down. In addition, students typically write a few comments about the experience. If you ever feel like a negative review is unwarranted, you have the opportunity to dispute it.  For more information about the dispute process, please visit the Negative Review Dispute page of the support center.
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