If your live lesson was unhelpful and you would like to request a lesson credit or lesson refund, please reply to your lesson summary email. This is the email that was sent to you immediately following the lesson. Please reply with the reason it was unhelpful, with as much detail as possible. We will review the lesson and follow up with you within 12 hours.
If the written lesson explanation you received from your tutor was unhelpful, please submit a request for us to review the explanation here and we'll get back to you within 12 hours.
You may submit a request using the feature in the top right corner of this page.