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I was charged a subscription fee, but I didn't use my minutes

We're always more than happy to roll over unused subscription minutes, should you not use them during any given subscription period. To request a rollover, please submit a request using the feature in the top right corner of this page (you'll want to choose "Rollover Request" as your request type).

Just charged? But meant to cancel?

You can cancel your subscription here: https://www.chegg.com/tutors/change-subscription/. Just select "No subscription" and save.

If you meant to cancel before this most recent subscription charge went through, we're able to convert your pre-paid minutes to pay-as-you-go minutes on Chegg Tutoring. That way, the minutes you've paid for will remain on your account indefinitely. They won't be removed at the end of your week or month. You'll have the minutes in your account until you use them towards tutoring, or to pay for a new tutoring subscription any time in the future.

To request this, please use the "submit a request" feature in the top right corner of this page (you'll want to choose "Rollover Request" as your request type, and simply indicate that you've canceled and want these minutes converted to pay-as-you-go).
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